Co-op is a facade. It’s an ugly culture at headquarters. - Anonymous employee REI Employee Review

1.0
2 Jul 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pro deals are great. There are pockets of really good and talented people.

Cons

Leadership at REI has some serious blind spots. Every corporate leadership book I have ever read speaks to creating a culture centered on trust, candor, and providing clear goals. REI headquarters lacks these basic building blocks required for a healthy working culture and is instead run on fear, misdirection, and a serious lack of trust. Hoping for a meritocracy, I was instead plunged into a machiavellian culture where posturing, alliances, and manipulation ruled the day. Leaders would regularly withhold information, change goals at the 11th hour, and were rarely empathetic to the ripple and impact on individual contributors. Pushback was not tolerated and most of the stress on the workforce came from sophomoric leaders who lacked confidence in their decisions and constantly wavered under the pressure of an impulsive c-suite. It quickly became clear that collaboration took a backseat to cutthroat individual competition and politics. Meetings were a constant display of bombastic speeches laden with indecision and empty promises to keep the staff from revolting. Watch out. I wouldn't recommend REI to anyone. It’s not a resume builder, and it certainly doesn’t lead anywhere good.

Explore other reviews about REI

5.0
21 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open and nice to work for

Cons

Didn’t like that you won’t be able to take time off during sales and so people call out

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

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