Great discounts but poor management and scheduling issues - Retail Sales Specialist REI Employee Review

2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent pro deals on your favorite outdoor gear. Great in store discounts.

Cons

Where do I start? Inconsistent scheduling, never know what days you will be working week to week; highly incapable local management with chips on their shoulders making everyday life at your job ever so challenging; NOT ENOUGH STAFF to accomplish the work.

Explore other reviews about REI

5.0
21 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open and nice to work for

Cons

Didn’t like that you won’t be able to take time off during sales and so people call out

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

1
See reviews by: Helpful|Rating|Date|All