Great company, but lack communication. - STS Specialist REI Employee Review

3.0
16 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The pay is alright for the industry. Great if you like a physically demanding job.

Cons

They lack communication from leadership to employees. They have meetings without context. They tell you their goals without actionable objectives and behaviors to reach them. They seem to make way too many unilaterally changes to schedule, hours of operation to support business needs without thought of workers.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

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