Give a little, get back a lot. - Retention Agent RAC Employee Review

5.0
15 May 2019
Recommend
CEO approval
Business outlook

Pros

Learning how to do Sales in a FCA regulated company is extremely rewarding. You don’t lie or mislead customers and make sure all there demands and needs have been met and there is complete satisfaction on there policy on a non advisory basis. Learning how to sell like this and excelling at it gives extreme job satisfaction aswell as giving you important skills for how to sell in any role you may ever go into. If you have the tenacity and the track record, you will be rewarded by consistent monthly bonuses and opportunities to progress.

Cons

Quite a high staff turnover, they are after exceptional service and exceptional standards. Prospect sales and retention agents without a strong disposition and a experienced sales record my struggle to keep up with the KPIs. I would say the RAC is more focused on getting already exceptional talent than developing inexperienced prospectful talent. Not sure if I consider it a Con more than an observation.

Explore other reviews about RAC

5.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Part time, flexible schedule, independent

Cons

Last minute changes, hours dropped at last minute

4.0
6 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Love working with people daily

Cons

Long hours but 2 days off weekly

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