Downhill from the start - Please Avoid - IT Helpdesk Analyst Quiss Employee Review

- Poor management of Work load due to a clear lack of understanding of IT as a whole. Frequently asking very basic IT questions which should be known by someone who uses a computer day in day out let alone manage a IT desk - Favouritism of some Analysts over others when it comes to complaints (One analyst could complete the same mistake as the other but consequences are completely different) - Training is advertised greatly at the start but rarely mentioned once actually start the role, however they have released a "Training" plan internally that only offers each analyst one hour a month of pointless information that is not relevant and very vague - Management seem to have a great interest in peoples personal lives to the point where. Most of the time pinning these relationships as the cause of some issues when they are just completely irrelvant - Definitely a "Glass Ceiling" situation where a lot is promised regarding progression but very few actually work there way up through the to better roles - Management changes usually consist of a "Desk Move" every few months to be seen to be making any sort of change for the current call volume issues that are never dealt with - Due to the earlier mentioned lack of knowledge, Success is determined by call closures and stats alone rather than each individual tasks - Overall each issue raised by myself and other recent colleagues link back to choices made by management