Pros
There is a differential for the pm and night shifts, it helps compensate for the smaller than usual hourly. There is health, dental, optical, and paid vacation.
Cons
The company policy is a lie. Never share your personal life, never talk if possible is best. If the supervisor doesn't like you, there are ways they can get rid of you; including fabricating performance issues. As long as they document it, HR doesn't care. Your performance report, have thick skin there will be nothing positive. Again, there was fabrication here in order to limit my raise and goal sharing. I was told it's ok because nobody else sees it, so lies are fine. What about my raise?.... There isn't much protection for the smaller employees. The anonymous cheq line is the same people as HR. Don't EVER report issues directly to your supervisor! You will be punished. Report anonymously on the cheq line ONLY. Try to get what you want in the beginning, they will nickle and dime you to make sure you get as little if any raise possible. Only way to get a raise is to transfer to different positions every year or so. Repeatedly put down and insulted by certain coworkers and certain management (my supervisor) Supervisor felt I was overstepping my position when I would address the CLSs as an equal. She would often make negative comments when I managed a situation. Example, I was told not to enter TIQs. So I went to a CLS and told them the issue. They were typing and I was reporting slowly when Marose walked in. She made a negative comment about how I was telling a CLS, which is just another instance where I "didn't know my place" It is hard to get a good supervisor. It's mostly luck of the draw. Same for the position you get. Your resume can be good for assistant or associate. It is mostly chance, which one you get. Assistant and associate is the same position, only a 70%+ difference in hourly. They say assistant is with only a high school diploma or GED, but they only accept college grads (the same requirement as an associate; and you have the SAME EXACT duties) The CLS school is disorganized and random. There is no promise you will get the school you applied for or in a timely manner. Prepare EVERYTHING and wait. It could take years, but when the school is ready, there isn't any time to get any loose ends together. Not an EEOC. The system is set up to be, but supervisors know how to get around it. Company prefers visa workers not USA citizens. Multilingual is preferred, they can and will target you if they do not know/you are not multilingual. It you are different, you will be targeted. Be as much like everyone else as you can. Brand names are best. Talk about money and how it's most important. Never mention family or open yourself up to areas that can be targeted. Sometimes you are targeted for your skin color or race. You have to have thick skin and prey the supervisor doesn't feel the same way. You can and will be assigned tasks you are not expected to be able to complete. The supervisors don't know what training, program access you have, etc. they will just assign you and it's up to you to tell them you can't do it and hope it doesn't count against you. DO NOT appy for positions below your qualifications. They will mistreat you and prevent you from advancing to your goal. The position you start at is the one they want you to stay at, so no advancing to your desired position. But they don't mind "demoting" you when they feel it works best as a form of control.