Customer Service Agent - Customer Service Representative Qantas Employee Review

5.0
15 Sept 2015
Recommend
CEO approval
Business outlook

Pros

They have really good training and they are a very supportive, helpful and fun company to work for

Cons

some customers are extremely rude to staff

Explore other reviews about Qantas

5.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Amazing benefits and a mostly days schedule with no overnight or graveyard shift.

Cons

The pay is lower compared to the other carriers.

3.0
1 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Many learning opportunities No forced OT 6 hours vacation added every pay period (biweekly)

Cons

Base pay compared to other airlines

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