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      Unrealistic expectations in a volatile environment - Anonymous employee QVC Employee Review

      1.0
      9 Nov 2013
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, Sample sales, Employee Discount

      Cons

      Unrealistic expectations to be completed within a 40 hour work week. The work load per person requires that you work far more than 8 hours per day...even if you are salary you are expected to work on weekends for events. Its a 24/7 business & you are expected to be available even though you are not compensated for it. They preach work life balance yet the "expectations" do not allow for much balance. There are so many meetings about meetings that it is impossible to get your actual work done during business hours, yet it is expected you get everything done before leaving for the day. I would not recommend working at QVC to anyone.

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      5.0
      21 Jun 2026
      Order service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      20 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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