Used to be a great place to work. Not anymore! - Critical Operation Tech QTS Employee Review

2.0
22 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The benefits QTS offers are decent: 401K, insurance, PTO, volunteer hours. The Fresh Market is nice and has better/more options than the previous vending machines.

Cons

The Fresh Market is EXPENSIVE. Your PTO hours are accrued throughout the year. Only 40 hours can be rolled over to the next year. Give us our allotted hours for the year all up front on Jan 1. Give us an option to sell unused PTO if only 40 PTO hours can be rolled over. OR just get rid of your 40 hour roll over cap. The volunteerism is a great idea but don’t hold it against employees who do not take advantage by withholding Eagle Club. I would be more inclined to actually volunteer if it wasn’t tied to a religious effort. DCO and CET (electrical and mechanical) were combined into one role. Let me repeat that: Three careers, three different trades, were combined into one. What makes it even worse is, you have 18 months to become competent in all three careers, get a success profile book signed off, for a 2-3% raise. No one really knows how much of an inventive this will actually be, because they won’t disclose the pay scale for this new position, which they have termed “Jack of all trades.” Who would really want to learn 2 other careers for anything less than 10-15% salary increase when one could easily find another job for 5-10% salary increase for way less responsibility? DCO gets a 3% raise in order to close the pay gap between DCO and CET, but if you were making less than $30/hr, that 3% does not close that gap. CETs get nothing with the restructuring. They have to qualify as a COT1 first before seeing any monetary incentive. I don’t think one person from the manager level down was ever consulted about this restructuring. When this business plan was introduced and we were given an opportunity to ask questions, someone asked if we (techs, leads and supervisors) were going to be asked for our input. The answer was “this going to happen sooner than later.” So the answer was basically a resounding NOPE. This restructuring was rolled out with very little thought and no plan of action as to how we are going to make it work. FacOps is left trying to figure this out on the fly. Former DCO Team Lead and DCO Supervisor career paths were destroyed. This applies to all QTS sites. Their next level for career path was either DCO Supervisor or DCO Manager. With this new organizational restructure, they were demoted to COT1, expected to keep their daily Team Lead/Supervisor responsibilities, and now have to climb the ladder all over again. They have to qualify for COT1 first, then cross fingers a miracle happens to get promoted to COT2, COT3, COT Supervisor, then COT Manager. But wait, they already transitioned CET supervisors into COT supervisor, so their ceiling now stops at COT3 until a Supervisor or Manager position opens up. DCO has always been an after thought when it comes to FacOps. There were 10 DCO techs with half the customer base just a few years ago. Before this restructuring, there were 4 DCO techs with twice as many customers. (Guess what, another DCO tech just quit for greener pastures, so that leaves 3 DCO/COTs to keep the site running, learn electrical and mechanical, and cross train the electrical and mechanical techs - all the while maintaining a 24x7x365 data center. Have you heard of burn out?) Diversity and inclusion is non-existent. The majority of people in Site Director positions, all the way up to Chad Williams, are mostly white males. There is an apparent love and bias toward those who served in the Navy, especially on a nuclear submarine. I respect our veterans but when a veteran is hired or promoted without the qualifications over a current employee with the qualifications, then I have a problem. I’ve seen capable and qualified employees get passed over for open positions for a Navy Veteran, or an outsider. I’ve also seen Navy Veterans get promoted 3-4 times within 2-3 years when our policy for promotions is 12 months in your current role to be eligible for a promotion. If you are a minority, your ceiling for career growth is low. Powered by People is nothing more than a catch phrase. It’s more like Powered by Veterans and God.

avatar
QTS Response
3y
Thank you for taking the time to raise your concerns. The Critical Operations Technician (COT) conversion allows QTS to utilize one team of technicians to better support our customers and sites while allowing current employees to further their professional development and increase their skillset. QTS acknowledges this increase in responsibility by providing at a minimum one, and for certain job fields, two pay increases in addition to annual merit adjustments. This will serve to level prior job descriptions into one scale, while rewarding the extra effort required in learning a new skillset. This new COT role takes traditional legacy career fields specializing in one discipline, and combines the skillset into a more operationally focused technician that specializes in integrated plant operations/critical operations, and customer remote hands servicing. The one team, one mission focus will allow flexibility of workload scheduling, increased capacity to service customers, and will yield further professional development. QTS prides ourselves in our career pathing process and continues to grow in creating opportunities for our site technicians to promote through completing our success profiles. In North Texas we have promoted over 15 employees in Facility Operations roles in the past two years. We truly anticipate those numbers to increase this year as we adopt further training platforms and resources to foster career growth for our technicians. Additionally, QTS is proud of our diverse workforce and embraces the range of similarities and differences that all employees bring to the workplace through seeking top talent that fits our mission and goals in every placement. We would encourage all employees to raise concerns like this and value your feedback. We are always looking to foster communication at all levels

Explore other reviews about QTS

5.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• Co-workers are genuinely kind, respectful and supportive - HR does an amazing job of screening for skills and talent as well as making sure there's a connection to the culture that has been established at QTS over the last two decades. • A true focus on giving back and supporting groups in our communities. • Trust in leadership + transparency in communications

Cons

• Like any company at the forefront of the digital revolution, there is constant change in the industry - change that can cause frequent shifts in plans + processes + needs

5.0
4 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Servant Leadership - Folks will lean in to help you resolve issues. Fluid workflow - There are opportunities to work with other workgroups when you have spare capacity to grow your knowledge/experience into other areas. Rampant Growth - Industry as a whole is expanding very fast. Giving new opportunities for movement Environmental stewards - Leader in sustainable data centers with closed loop cooling. Community driven - Constantly have volunteer opportunities available and actively looking for more Teamwork - From at work, to at home; Your coworkers, managers, and executives actually care about you. They want to know who you are and are genuine in their interactions. CEO's will actively strive to learn your name... so it still has the small company vibe, but it is getting bigger fast.

Cons

Growing pains - Rapid growth and expansion have left some policies in need of polishing/creating. With the rapid growth there is upward mobility that leaves production vacuums behind. Good/Bad - the expansion doesn't appear to be slowing down anytime soon.

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