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      QTS

      Engaged employer

      QTS reviews

      Technologists - This is not the company you seek - Anonymous employee QTS Employee Review

      1.0
      28 Feb 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Site team members understand and work together to solve problems as best they can with minimal human resources.

      Cons

      Top heavy organization. Not technology focused. This is a pure real estate investment trust and the manner in which it conducts itself reflects exactly that. The technology side is nothing more than a distraction. Site operations teams are hilariously under staffed and tasked with more and more each day - to the point of compromising the level of service delivered to our clients. How we've been able to keep our elevated NPS score is beyond me, but I suspect that will begin to change in the very near future due to less human resources to fill those customer service gaps. Site metrics are ignored that would point out serious staffing deficiencies. DCO teams are worked to the point of exhaustion. The frustration at the worker level is through the roof. QTS is on the precipice of losing their talent base as those that have reached a saturation point, leave for greener fields. And, there are greener fields. Sales dictates what operations will do, when they do it, and how they do it.

      avatar
      QTS Response
      8y
      The leadership team continues to evaluate workloads and staffing levels to ensure that we are right staffed to provide preventative maintenance, corrective repairs, customer provisioning and remote hands and eyes work to meet the SLAs and expectations of our customers. By moving some of the larger project work to outside third party partners, we have been able to maintain staffing levels to target the more consistent day to day work flow and also provide overtime hours to teams when required. As we monitor the customer NPS and ticket workloads, we will continue to perform staffing analysis to ensure that we can support our customers and provide the right work-life harmony for our team members. We will continue to work with our Texas QTSers to ensure they have the resources they need, and I wish you the best of luck with your next adventure. David Murray, VP - Facilities

      Explore other reviews about QTS

      5.0
      15 Jun 2026
      Development project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company has continued to find new ways to increase retention. Have a great team and feel supported by management. Just added a new equity program along with already existing stock purchase program.

      Cons

      Limited amount of work from home days allocated per employee. No car bonus or reimbursement for tolls on commute to work.

      avatar
      QTS Response
      4d
      We appreciate the review! It's encouraging to hear you're excited about our new equity program, "Together We Grow." When QTS is successful, everyone is successful! QTS recognizes that work flexibility is important and employees are encouraged to utilize all 52 work-from-home days every year. This does not include days when the unexpected occurs, like picking up a sick child from school, running home to take care of an immediate need, falling ill, etc. Thank you for your feedback and contributions to QTS!
      5.0
      4 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Servant Leadership - Folks will lean in to help you resolve issues. Fluid workflow - There are opportunities to work with other workgroups when you have spare capacity to grow your knowledge/experience into other areas. Rampant Growth - Industry as a whole is expanding very fast. Giving new opportunities for movement Environmental stewards - Leader in sustainable data centers with closed loop cooling. Community driven - Constantly have volunteer opportunities available and actively looking for more Teamwork - From at work, to at home; Your coworkers, managers, and executives actually care about you. They want to know who you are and are genuine in their interactions. CEO's will actively strive to learn your name... so it still has the small company vibe, but it is getting bigger fast.

      Cons

      Growing pains - Rapid growth and expansion have left some policies in need of polishing/creating. With the rapid growth there is upward mobility that leaves production vacuums behind. Good/Bad - the expansion doesn't appear to be slowing down anytime soon.

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