Pros
- Remote work - The software was interesting - At times, good interactions with clients
Cons
- Lack of a training program. I was expected to learn on the job without sufficient guidance or support - Expectations that I was supposed to work outside of hours and teach myself critical things - Barely any support for handling difficult and rude clients. There was a "customer-first" approach that made me feel culpable - Management issues, including favoritism and, at times, disrespectful behavior - No clear paths for advancement. Claims of growth opportunities were later revealed to be unattainable from the start - Some colleagues were friendly, but the overall environment felt cliquey and unwelcoming, with not much tolerance for questions - Lack of transparency regarding expectations, salary, etc