Questionable Ethics - Crisis and Access Specialist ProtoCall Services Employee Review

Thanks for the post and the opportunity to clarify this issue of Holiday pay for you and anyone reading this review. But first, I’m so sorry that after more than two years of working with us, we’ve failed to explain this properly. It’s simply not accurate that you are not being paid for holidays, or that you have to use “vacation time” to get paid. If this issue is still unclear to you after reading this response, please reach out to your supervisor, human resources, or even myself. There is no shortage of people at Protocall that would welcome the opportunity to help. (If you’re on Glassdoor considering working at Protocall, I encourage you to ask us up front if you have any confusion at all about our timeoff benefits.) What is missing from this review is the fact that we don’t separate our PTO into traditional categories of “holiday” and “vacation.” At Protocall, employees accrue what we call “PTO” or “Planned Time off.” Because Protocall operates 24-hours a day, 365 days a year, holidays are handled a little differently. In your very first year you begin accruing 26 days of PTO. That increases to 28 days after 1 year and when you reach 2 years, you’ll be earning 30 days of PTO every year with no “use it or lose it” policy. And here’s what happens with regard to holiday pay: if you end up scheduled to work on any of the 11 Federal holidays (and almost everyone does end up working a number of those days), you are paid time and a half for those hours, and you will have still accrued those 8 hours in your PTO bucket to use at a later time. That’s actually a pretty good deal. The only time an employee uses their PTO “to get a full paycheck” is when they’ve taken a holiday off that was otherwise a part of their regular schedule. So just like other companies, you took the holiday off and still got paid because you did indeed accrue those hours as a part of that larger PTO balance. A lot of employees actually like the ability to work a lot of those holidays, earn holiday pay, and then still be able to use that PTO to take other days off with pay. This policy is offering more flexible options for how we use our benefit hours. But the long and short of it is that our employees absolutely do accrue paid time off to use for holidays; it’s just not in a separate bucket called “holiday pay.” Finally, it would be very helpful if you would share more about where you see the opportunity for us to address the structural stigma that you’ve experienced. I hope that you’ve been able to share that concern in more detail with a trusted supervisor or manager. And if you’d prefer to stay anonymous, the People Services tab on Protocall’s “Information Station” has the link to our confidential, third-party, ethics reporting site. Having the opportunity to understand that part of your feedback is critical to addressing it. Thank you, Phil Evans, CEO