Nice people, Poor Leadership. High attrition Rate. - Managing Consultant Propel London Employee Review

2.0
21 Nov 2024
Recommend
CEO approval
Business outlook

Pros

- The established employees at the company were genuinely warm and welcoming. They created a positive, friendly atmosphere that made it easy to connect and feel included - Outside of work, I had a lot of fun with my colleagues. There was a sense of camaraderie that made social interactions enjoyable and built strong personal connections. However, within the work environment, I didn’t sense much cohesion between departments. While individual teams were friendly, there seemed to be a lack of collaboration and alignment across the company, which impacted overall productivity and morale. - There are a few recruiters in the company who are exceptional at their craft. I was particularly impressed by 3-4 individuals who displayed a level of skill and professionalism that stood out within their teams.

Cons

- My relationship with Mel (the CEO) was strained from the beginning. While she presented herself as energetic, successful, and full of life during interviews, it became clear over time that this persona was more of an act. She struggled with direct communication—rarely making eye contact—and appeared primarily focused on turning people into profit rather than fostering a collaborative or supportive environment. - The CEO had assured me during the interview process that she would actively help train and mentor me to lead the Tech department. However, during my five-month tenure, I did not have a single one-on-one meeting with her. - Both the CEO and COO frequently demanded results without providing adequate support or strategic guidance. Their approach was reactive, with little effort to create sustainable solutions or articulate a clear vision for success. - Billing & Managing for a team of 6–8 people was not an effective setup for me. There was no clear direction or focus for the tech team, which felt disjointed. Despite making my experience in the DACH market clear during the interview process, suggestions related to business development in Berlin were met with resistance, as if I had suggested something completely out of alignment with their values. - Senior leadership lacked transparency and accountability. For example: I was promised a "warm desk," but in reality, there was only one active client hiring frontend developers. When I opened new clients and shared opportunities with the wider team, we successfully placed candidates, yet commission splits—something not clarified upfront—were withheld. - The previous manager to me, who had been with the company for 8+ years, was suing them—a detail I was not informed of before joining. The company's history and achievements were only partially disclosed during interviews, leaving me with an incomplete understanding of the challenges I was walking into. - The company operates with a "revolving door" culture. While those who perform well can thrive, there’s little effort to support or retain those who struggle. This approach, while potentially fair in terms of performance expectations, contributes to a lack of continuity and cohesion within teams. - Thresholds - The company operates with minimal overhead costs, primarily due to its lack of physical office space, I didn't like that they have thresholds and couldn't offer a good space to work.

Explore other reviews about Propel London

5.0
14 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I joined Propel straight out of university and genuinely think it’s a great place to start your career in recruitment. Propel has a very strong client base and a fantastic reputation, so you’ll get a huge amount of exposure to an exciting market from the start. I’d also highly rate the culture at Propel. It’s like being part of one big family, everybody is supportive and works hard together but also likes to have fun, so there is a great social aspect – being in the heart of Soho helps this too! I would say the company has changed quite a lot over the past couple of years’, but has always managed to self-improve and the Senior Management are fantastic at taking on constructive feedback and implementing positive change. I’m really pleased I spent the first couple of years of my career at Propel and would definitely recommend!!

Cons

There really aren’t many cons. Just keep up the great training and positivity!!

1
2.0
23 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent offices and nice colleagues

Cons

Propel is one of the most frustrating and inconsistent places I’ve worked. The culture was cliquey - but driven by the leadership, not the colleagues. If you’re not in the inner circle, you’re effectively on the outside looking in. Secret dinners with the founder and her 'chosen ones' would happen frequently. Opportunities, expectations, and even basic treatment vary depending on who you are, not how you perform. Favouritism is not subtle - it’s embedded in how the business operates. Those outside the preferred group are left feeling disposable, with a constant sense that their job could be at risk for reasons that are rarely clear or justified. Leadership is a major weak point. Decisions are often knee-jerk, poorly thought through, and communicated inconsistently, which creates an environment of uncertainty and stress. There is little evidence of long-term thinking or structured management. Perhaps most concerning is the complete lack of investment in people. Despite hiring inexperienced recruiters or those early in their careers, there is virtually no meaningful training, development, or support provided. Expectations are ridiculously high, but the tools and guidance to meet them are not. There also appears to be a significant gap in both recruitment and technical understanding at leadership level, which shows in the lack of direction and credibility.

6
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