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Progressive Insurance

Engaged employer

Fairly Good - MRR (Managed Repair Representative ) Progressive Insurance Employee Review

3.0
23 Jan 2024
Recommend
CEO approval
Business outlook

Pros

General decent work environment, Pay to start is fairly good. The benefits are okay. My team members and supervisors were generally good.

Cons

Long work hours sometimes, Raises do not keep up with what they will hire someone new for. By new, I do not mean someone from another company with experience. Your area can drastically change on a per-day basis depending on business needs and if people take off. YOU PAY FOR YOUR WORK VEHICLE. I know various companies where you do not pay anything for your work vehicle, Progressive does charge you out of your paycheck to use the vehicle only for work purposes. Other companies will give you the vehicle, usually new/newer vehicle, allow you to use it in your free time in some cases, let you use it for at least local travel/stops, etc.... I see no reason why this cost should ever fall on the employee, unless maybe they increased the pay.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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