Pros
* Workplace Flexibility - Other insurance companies are setting strict return-to-work policies, while Progressive remains 4x per month). * Autonomy - If you perform your daily duties, you're less likely to be micromanaged and your manager will trust you, even if you're in Away Status on Teams. * Employee Recognition - PRG loves giving pats on the back, bonuses, and you are rewarded with opportunities to stand out among peers. * Upward Mobility - This is what truly kept me around. It is almost too easy to move up, as long as you're performing, closing claims accurately & efficiently, & you have a desire to move up (and you have to voice that desire). Feedback is heard and applied - I made a suggestion in an anonymous survey to improve employee engagement. Months later, I was able to launch an idea that was very dear to my heart, and satisfied my social media cravings. * You're not just a number. That's what some want you to think, but deep down, all of the managers know your name. They know if your'e performing or just showing up to work. They know of your contributions to the region or organization. No one is invisible, at least not in MD/DE regions.
Cons
* Streamline business processes - There are many processes within claims that can hold back an entire file. Get rid of some of the manual work within these larger groups (Total Loss, Injuries). * Available Inbound Calls - I'm all for helping out my teammates, but there are some who take advantage of the work and do not follow up with their customers. Adjusters who are already knee-deep in claims shouldn't be on the receiving end of customer-service disputes caused by other colleagues. Have their managers answer these calls, or implement a performance improvement plan for those who just sit on their claims. This brings me to my next point. * Bring Back the Total Loss Team: This kind of sealed the deal in my departure. Back in 2021, there were different departments and moving pieces all working together to achieve the same goal. The big incentive in me moving up is so that I could be trusted with higher pay, more MANAGEABLE DETAILED work, but less TEDIOUS work. CGA (General Claims) is tedious. CGI (Injury) is detailed but manageable. It became way more tedious and time-consuming once CGIs had to handle their own TLs. I left after probably 2 months of this change. Adjusters who are built for efficiency will not do well having to handle every portion of every detail within every claim--it's a lot.