employer cover photo
employer logo
employer logo

Progressive Insurance

Engaged employer

It is a good place to build a career - IT Applications Programmer Senior Progressive Insurance Employee Review

4.0
13 Feb 2015
Recommend
CEO approval
Business outlook

Pros

The best thing about Working at Progressive is definitely the relaxed culture. Work life balance is great. Flexible working arrangements, and managers who really know how to make the employees feel appreciated. Appreciation is something a lot of companies take for granted. I think it is very easy to shine if you are in a project that lets you have the opportunity to. There is a very high retention rate as a lot of people celebrating over 10 yrs working for the company. Benefits package is very good if you are single. Been told around town that I have the best insurance in town when I use it at any networked facility. Great classroom learning as well as access to online classes to learn new skills.

Cons

Onboarding process needs a lot of work. There is a lot of down time while waiting for project assignment. Very large projects also mean movement is very slow. Definitely will kill any motivation if start falling in step with the crowd. The long timers also have a sense that they are just doing this until they retire. But if you don't want to fall into the crowd and bad habits you will need to learn new skills on your own. But you many never get to use those skills as most of the fun projects are fully staffed. The bad thing is getting stuck in the tail end of a project where you have to follow blindly what to do. PROCESS and procedure is almost insane. They don't let people who are clearly not performing go.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

See reviews by: Helpful|Rating|Date|All