Pros
Work from Home. The delivery staff are very friendly, helpful and capable but are massively overworked, with little constructive support from leaders. Only gave 2 stars because some of the learner facing staff are excellent.
Cons
Small minded senior staff who have little to no actual teaching experience and lack the technical knowledge needed to run qualifications effectively. Dismissive of experienced, professional opinions and take them out of context. The delivery staff are overrun with stacked calendars and given abrupt emails about what still needs to be done. Mistakes and behaviours are noted, and you are monitored on camera when in meetings. They preach a positive work culture, but is quite the opposite, with a very 'pally pally' culture, where if your face doesn't fit, you'll be singled out. Staff training is basic at best, presented as if it were coming from a textbook, with no real depth. Decisions made by senior staff are obscure and lack justification, which comes across as very unprofessional at times.