2.0
15 Nov 2013
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Was a small company with a tremendous focus on patient/ employee/ physician satisfaction metrics, measurement, reporting, and helping clients scientifically understand their feedback and how to use it to improve.
Cons
Turned focus away from measurement; multiple clients and employees have left and continue to search for a company that truly focuses on accurate reporting of experiences. Several new management teams have come in and thrown the company off the rails. So many good people left, and continue to leave.