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      Premium Retail Services

      Part of Acosta Group

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      Premium Retail Services reviews

      This is far from a career. - Merchandising Specialist Premium Retail Services Employee Review

      2.0
      21 Jan 2025
      Merchandising specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      There’s flexibility in your work schedule

      Cons

      The pay isn’t a livable wage and they rarely give out raises. They require you to drive your own vehicle and while they do pay for mileage, they don’t pay it correctly. (They will pay mileage based on the most economical route which includes toll roads but will not reimburse tolls.) You are required to use your own phone for reporting and they require you to share your location at all times. This is an invasion of privacy. They used to pay $0.25 per picture you upload on service orders, but it is now capped at $50 per month. Some service orders require 30-40 pictures be uploaded so one could easily hit the cap within a week. There is no mentoring or physical training for the job. They give you a PDF attached to your service order and you’re supposed to “figure it out.” I used to get overtime but since there’s been new management, overtime is “against policy.” Overtime used to be a benefit. I used to get bonuses every once in a while, but those have been taken away too.

      avatar
      Premium Retail Services Response
      1y
      Thank you for your honest feedback and for your long-term commitment to Premium Retail Services. After doing extensive research, we believe our compensation aligns with industry standards. However, we will continue to evaluate it to ensure it remains fair and competitive. We also recognize your concerns about mileage reimbursement, phone usage, and photo upload compensation. We’re reviewing these policies to make improvements where needed. In regard to training, we invest heavily in employee development, but we agree there is always room for improvement. We’ll share your concerns with our training department to enhance support for all team members. We appreciate your contributions and are committed to making improvements to create a better experience for our employees.

      Explore other reviews about Premium Retail Services

      5.0
      14 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a great experience

      Cons

      The mileage change effected a lot of us

      avatar
      Premium Retail Services Response
      1mo
      Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
      2.0
      12 Jun 2026
      Retail merchandiser
      Recommend
      CEO approval
      Business outlook

      Pros

      I have an amazing supervisor

      Cons

      Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

      3
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