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Premium Retail Services

Part of Acosta Group

Engaged employer

Just got thrown into this company without warning - Retail Mechandiser Premium Retail Services Employee Review

2.0
28 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Nothing yet. I had no choice as Acosta group simply rebranded and merged their merchandising with Premium Retail.

Cons

I am one day into my “new” job that I didnt ask for. And already, I was unable to properly claim drive time, and accurate mileage. My office is my home. When I wake up and pull up my route to leave. I’m on the clock. That’s how Acosta worked, that’s how Neptune retail, SAS and everyone else works. Premium so far, has shown they are going to do everything possible to deny drive time, mileage and claim it’s part of our responsibility to pay for those costs of fuel, insurance and wear on our vehicles delivering their merchandising materials.

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Premium Retail Services Response
1y
Thank you for your review, and we’re truly sorry to hear about your negative experience. We take all concerns very seriously, particularly regarding drive time, mileage, and compensation. We want to ensure all employees are supported and fairly compensated for their work. Please email us at reviews@premiumretail.com so we can look into this further and address your concerns directly. Your feedback is important to us, and we are committed to improving the experience for all team members.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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