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Premium Retail Services

Part of Acosta Group

Engaged employer

View Premium as a stepping stone until another job - Field Representative Premium Retail Services Employee Review

1.0
12 Jan 2012
Recommend
CEO approval
Business outlook

Pros

Flexibility in hours, works great around other projects/assignments/personal duties

Cons

Little to no respect for employees. Way too much printing required without any compensation. Unreasonable expectations-One client required a SD Card or 'clip' to be sent back to management after board changes. Management stated they didn't receive the 'clip'. The product was sent in the mail. Was informed, I would deducted $25.00 out of pay of a fault of U.S.P.S. When I protested this-never signed any paperwork agreeing to a $25.00 deduction, was threaten with the assignment being taken away. No Joke. Offered to do U.S.P.S. tracking with return receipt and kindly asked for them to pay for it. Was told a frank no, very rudely for this idea. Hours all over the place-I.E. When they 'need' you, they will schedule hours beyond belief. When they don't, employees are lucky to get hours of the gas to drive around from assignment to assignment. Have to fight tooth and nail for mileage and even then, they try their best not to pay it. Will wear your car out. There are better companies. Take this as a short-term job only and then, find something else and move on.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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