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Premium Retail Services

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Misled since interview - Merchandiser Premium Retail Services Employee Review

1.0
20 May 2016
Recommend
CEO approval
Business outlook

Pros

I have to put words here.

Cons

I am sorry this is long; I wanted to be thorough. During the hiring interview, I was told I would have 4-6 hours of work every week. The truth is I've only received closer to 4-6 hours per month, in multiples of 1 hour projects. The huge amount of time it took just to print/read/watch training videos, etc. for each 1 hour assignment was not worth it. They require a lot of prep work. Adding it all up, I actually lost money to them. Hours and hours of it. I was also told during the interview I would only be working in my town. I live in the Rockies and travel isn't as easy as in the city when it snows until May. I was surprised to find I was assigned one location 20 miles away in another town, after being told I wouldn't be by the interviewer. After I inquired about it, I was then given the option of dropping it or being paid for mileage. Since I already had so little work, I accepted. However, every time I visited, I had to ask for mileage again: submit a time sheet issue, then email my supervisor, then wait for approval, and then resubmit. It's just more unpaid time for 1 hour of work. Earlier this week, I received an email to go online and complete some training that day, which I did. I submitted the time sheet issue to get reimbursed, only to be told by my supervisor that I was supposed to do the training on a day when I had other work (not what the email stated), so I could get paid. This should've been told to me beforehand, there were plenty of opportunities, but company policy seems to be to let you know of these things, after the fact. It's easy enough to prove I logged in and completed an interactive training session and quiz. Two days later, it was still unresolved and unapproved, so I unscheduled my work. I sent an email detailing all my concerns accumulating since the interview, and stated I could no longer work for them until they gave me a schedule closer to what they promised. This actually prompted more communication than I have ever seen before with this company. Apparently, when it gets to this point with a merchandiser, your supervisor suddenly reveals you can get admin time and acts surprised that it takes so much time offsite. I wish I had known before, I would've kept track. I don't know how that works, but if the process is the same as training time, then it isn't worth it either. It just seems deceitful to withhold things like that.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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