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Premium Retail Services

Part of Acosta Group

Engaged employer

Where’s your manager? - Field Rep Premium Retail Services Employee Review

2.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Make your own schedule each day/week. Decent pay for a PT and flexible gig.

Cons

“Management” is completely clueless. Can’t answer questions. Blames everything on recent Acosta acquisition of Crossmark and Premium/Crossmark merger. No real training. Sink or swim type of situation. Conflicting communication depending on who you talk to about nearly everything.

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Premium Retail Services Response
2mo
Thank you for sharing your feedback and for the years you spent with Premium. We’re glad the flexibility and scheduling worked well for you, but we’re sorry to hear that your experience with training and communication did not meet expectations. We understand how important strong field support and consistent guidance are, and your feedback is valuable as we continue working to improve leadership visibility, training, and team communication.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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