Dysfunctional company - Anonymous employee Preferred Homecare Employee Review

First of all, the CEO in the annual Town Hall Meeting a year ago promised an across the board average 2% pay increase which never happened. Meeting consist of "going to do this, going to do that." Changes don't happen. We were given the opportunity to discuss concerns in round table sessions with HR. These results were never shared. Management is very slow to get around to annual reviews, which pay increases are dependent on. (My annual review was at least 3 months overdue.) Workloads keep increasing as they are getting contracts for Medicare and other insurances, but staffing does not increase. Infrastructure is outdated. Computers and phones crash constantly which upsets customers and puts us further behind in our work. Policies are needlessly complicated. To do one task, it is necessary to go into multiple computer systems. And when dealing with the branches (I was at the headquarters), I was told that they do not have access to the computer system so they could not assist with out of state issues. And when I did try to call for assistance, the phone call would get routed right back to headquarters. Preferred tried to grow too fast when they bought out Life Care Solutions. Their policies are not consistent across the board. Supervisor said solving problems there was like trying to fit together pieces of a puzzle. Unfortunately for Preferred, some of the pieces are impossible to fit together. It's like trying to fit together pieces from several different puzzles. You will never get it put together. Turnover is a joke. My department had a 50 percent turnover rate. Training is horrible. When I would ask questions, the response was sometimes "you're just going to have to figure it out like we had to."