Billing department is a disaster - Billing Analyst Ports America Employee Review

The billing team has been a complete disaster for the past year. People have been leaving in droves and the management does not care to replace anybody. This department is now half of what it once was. Some people do not even have a manager as management refuses to backfill that headcount Billers are subject to being criticized by the site and management for not meeting impossible metrics and expectations from when the department was properly staffed. People are so stressed that that people are canceling their vacation or working during their vacation as there is no headcount to for having backup. The site the department's failures as an excuse to move billing back to their offices while asking billers here to train the person taking their job. The department was just told that it was mandatory to work through the Holiday weekends (Christmas and New Year) with one week's notice. People are asked to cancel vacation and plans with family that have been made months in advance. This is the type of announcement that's made at the company's "holiday celebration" and the department is bracing for more people quitting.