Great Company - Awful Management - Services Portland Brown Employee Review

1.0
14 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Great team spirit amongst entry level employees

Cons

Senior management dreadful. False promises, aggressive and threatening behaviour, inappropriate language and hypocrisy. Witnessed numerous incidents where staff were verbally bullied. Not a nice environment.

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Portland Brown Response
8y
Thank you for review. I’m pleased to see that you have highlighted the ‘great team spirit’ as this is something that we strive for at Portland. I’m sorry to hear that you were unhappy with our Senior Management Team and the working environment. Our Senior Managers have in most cases developed and worked their way up through the Company so they know Portland better than anyone else. In order to continue to deliver our promise of providing exceptional customer service, this sometimes means that they need to challenge members of the team, as well as supporting them and developing their skills. I'm sorry to hear that you have a different view and we take comments such as the ones above very seriously. If you could contact me directly on Vicky.kenyon@portlandbrown.com as I’d like to discuss this with you further. Vicky Kenyon, HR & Recruitment Manager

Explore other reviews about Portland Brown

4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team Great flexibility Can be both field/office-based

Cons

No/slow progression path Sometimes poor management Poor documentation

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Portland Brown Response
1w
Thank you for your positive review. We are delighted to hear that you find the Portland team is supportive and you have great flexibility in your role. We have an open-door policy at Portland Brown and we’d really like the opportunity to discuss your comments around progression, management and documentation further to understand how we can improve in these areas. We would encourage you to discuss directly with either Magda Kisielewicz or myself. Vicky Kenyon HR Manager
5.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- Open to progression, I started on a Zero Hour contract now moved on to Full-time. - Travelling to a range of apartments across London. - Independent and flexible role, completing tasks set at the beginning of your day. - Develop your knowledge of property management. - Each day is different, a range of tasks given to complete. - Portland Brown look after their team better than most companies. - Can book staff stays in their apartments at a discounted rate.

Cons

- Have to be willing to assist with luggage/stock during guest arrivals and moves. - Have to be willing to travel between apartments via public transport/walking. - Job has to be completed despite weather. - More incentives could be introduced.

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