Pros
The pay was $14/hr as log as you met your 98% compliance. That is the ONLY plus side.
Cons
-No flexibility in schedule. A girl I worked with had just had a baby and they would not switch her to day shift so she could take care of it. -If they're slow, you're going home and you lose hours. -When they say 90 day minimum for health insurance, they mean 6 months, and it won't take effect until the month after IF you pass the screening. -If you had to use the bathroom in an emergency, there's a pretty great chance you won't get to go. If call volume is high, you will either have to take x amount of more calls before you can go, or just wait until volume is down (usually about 3 hours). -They do pay the $14/he if you work 98% of the hours you are scheduled. Family emergency that you have to miss work for? Messes up that compliance and immediately fail for that pay period. When you don't make compliance, they dock you down to $9/hr, and if they're especially irritated, $8.25. -30 minute lunch with two 15 minute breaks only if you work 8.5 hours. If you work any less than that, you only get one 15 minute break. -If you are late coming back from a break, it affects your compliance. -They WILL fire you if you don't make sales quota, which they insist doesn't exist. Right before I quit they fired a group of 23 people for it. -You can get fired for hanging up on a customer, even if they shout racial slurs at you or swear at you. This really depends on your supervisor. Most understood and didn't write you up but a few didn't care about how you felt and would take it so far as to terminate you. -You do not get paid for the 12-15 minutes it takes for you to log in to your software, set it up, and prepare for your first call. It may not seem like much but you HAVE to arrive at least 15 minutes early if you want to clock in on time. Once you click on you immediately get your first call, so everything has to be set up before you even clock in. -If you request time off and it is denied, there is a chance they won't even tell you. They will call you on your assumed day off and ask if you are coming in. "No. I requested off because I am moving/out of the country/on vacation." That affects your compliance. If you are going on a vacation more than 4 days long, immediately assume you will not be paid $14/hr for the days you did work that pay period, because you will not get all those days approved off. In fact, they will approve every other day off (Monday, Wednesday, and Friday, for example, if you were to be gone for a whole week). -If you do make sales, you NEED to keep track of them because they will rip you off any chance they get. I had my last commission check coming to me yesterday, the 24th of June, and never got it. I can't even log in to the ADP app to check my pay history because they deactivated my username. This company knows what they are doing is only legal by the skin of their teeth. There was a class-action lawsuit filed against them in 2013 that the guy who filed it, among many others, won. DO NOT WORK FOR THIS COMPANY. If you need a job RIGHT NOW, and don't mind sitting in half-assed stoned training for 2 weeks, then on-the-floor training for 3, all while being paid $9/hr, then go for it. But I highly suggest you continue looking for a job because to be fair, my part-time fast food job prior to this one was way better.