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      Pinnaca

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      Avoid This Company - Customer Support Centre Advocate Pinnaca Employee Review

      2.0
      16 Feb 2017
      Customer support centre advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Good coffee machine, pool table, some benefits, and nice people to work with. Fast growing. Good for anyone who wants customer support experience.

      Cons

      Disliked the whole pressure atmosphere. People recognized for presenteeism rather than results. Very hierarchical. Micromanagement, rewards people who show up and do nothing rather than how much they actually do at work. Good senior management, horrible team leads.

      Explore other reviews about Pinnaca

      4.0
      20 Dec 2016
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Merger creating opportunities for upward mobilitiy Innovating the industry Income potential in sales is margin driven Benefits are best I've seen anywhere

      Cons

      Losing sight of what the North American team did that made them great Processes are complicating things innecessarily EU Management don't understand the NAM business model fully and make changes that negatively impact. Needs to add support roles and additional headcount for growth

      2.0
      3 Jan 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Exciting Technical Industry, good vendor/partners (Cisco, Polycom, etc.), great way to build experience in IT, some very good people still work here (fewer all the time) - PTO is about average, good benefits, rock bottom pay (for worker-bees)

      Cons

      Zero growth opportunities, horribly understaffed, massive turnover with the majority of technical and sales people actively seeking other employment, UK based management. Note to job seekers: lookup BCS Global (they changed their name to Pinnaca in 2015). Competitive industry getting tougher all the time.

      5
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