Was cheated out of Profit sharing! Fired within a few days of payout! worked there for years! - General Manager Pilot Flying J Employee Review

2.0
1 Sept 2010
Recommend
CEO approval
Business outlook

Pros

The pay is great! However, the pay is not worth the work you will put in. It averages out that your employees, if they worked the same amount of hours, would probably make more than you! You work right in the middle of the day so anything in the morning is cut off , and you wont get home til late because you're not allowed to leave, even if you come in 3 hours early because you scheduled yourself in bluecube so you will have to stay unti it is scheduled to leave... so you wont get home til the kids are in bed. So you will have no family life whatsoever! It used to be a family run business and they cared about you and your family, but now it has turned into a money grubbing business that stretches every dollar out of you even if they are killing you!

Cons

They will work you to death! If company is coming you may have to work both of your days off, spend 18 hours there while the company is there, yet you cannot take off a slow day because you've already put in your hours plus and you are exhausted! You are expected to work your schedule in spite of wether or not you've worked your days off! If you have a family DONT work here!

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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