Promises you a lot, Delivers little - Hourly Manager Pilot Flying J Employee Review

2.0
16 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Paid on time, some great customers and some great employees, not much else

Cons

Horrid hours, expected to do too much with not enough people, my store runs bare bones when it comes to staff, staffing levels: Midnight Shift 2 people, Daylight Shift GM, Cashier, 1 Coffee Host, 1 Maintenance (sometimes a second for an overlap of a few hours at best) and a few deli employees. Afternoon Shift 1 Shift Manager 1 cashier, 1 Maintenance (again sometimes and over lap of a few hours with 2) 1 Deli person, sometimes the RSS and GM are there for a few hours. I understand the business of making money, and i do see them putting money back into the business in some ways. staff is treated as slaves expected to do anything and everything for very little money. Moral is in the toilet, scheduling is a joke, if you have a family or a life outside of work forget it. Worked many weeks on all three shifts and usually still have a turn around of less than 8 hours. Nit pick on numbers, we can be running $1000 under budget and still get yelled at for a few hours of OT, If you don't want OT put more people on shift.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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