Gsl - Anonymous employee Pilot Flying J Employee Review

5.0
29 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Weekly pay and bonuses. at this store at least, good close knit management team.

Cons

Lots of call outs and little to no penalties for multiple call outs, Sometimes 11day straight schedule with no overtime due to thursday being restart of pay week.

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Pilot Flying J Response
8y
Thanks for taking the time to share your feedback with us and for all that you do for Pilot Flying J. If you'd like to discuss your comments further, please contact us at PFJHR@pilottravelcenters.com.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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