Unreliable and Unorganized - Inside Sales Account Manager Philips Employee Review

1.0
2 Feb 2019
Recommend
CEO approval
Business outlook

Pros

If you are in a position that has a ton of visibility, you are taken care of.

Cons

There is no sense of job security, the new CEO is insane, cutting costs left and right (by ending leases, forcing people to relocate, and but cutting entire departments altogether) Our team of 50 was terminated Jan 18, despite being above quota every year. I can understand why we were cut though. No one knew there was an inside sales team. There was no push from the top to integrate the team into the long standing routines of the outside teams. There was no announcement. Months are spent, upon hire, trying to get the word out that we even existed. Those that utilized our talent were very successful. Those that did not were often below their quota. The focus is on the outside account management teams, who are stretched so thin that it is literally not possible for them to get around to all of their customers regularly. This is why inside sales was started in the first place. Philips had, and will continue to have, a reputation of terrible customer service. They are the company that closes the deal, and then never touches you again.

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Philips Response
7y
Many thanks for taking a moment to share your thoughts. It's regrettable to hear how you feel about some of the choices that were made. Please do note that decisions of relocating or layovers are not thought of lightly. The fast paced market we operate in sometimes asks for these decisions. I do wish you all the best in your career from here on out. And thank you for the work you've done whilst being part of our company.

Explore other reviews about Philips

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great experience and community supportive management ability to WFH

Cons

there are no cons, this is a great role

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Philips Response
3d
Thank you for sharing your review with us! We are very happy to know that you had a great experience and valued our community, the supportive management, and the ability to work from home. Wishing you great success in your professional journey!
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Philips still has good people, meaningful healthcare technology, and a strong brand name. Many employees care deeply about the customers, the products, and doing quality work.

Cons

The company culture has gone downhill. Management has become increasingly reliant on spreadsheet-driven decision making that often has little connection to real field conditions, employee workload, or customer impact. Priorities and goals change constantly, creating a desperate, reactive environment where employees are not given enough time to adjust before leadership shifts direction again. Morale suffers because teams are expected to execute against moving targets while leadership treats unrealistic planning as an execution problem.

1
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Philips Response
3d
Thank you for sharing your review! It is excellent to know that you value our teams, the focus on the customer, and the impact of our healthcare technologies. Your insights regarding leadership planning and our organizational culture help us continuously improve our teams' workplace experiences. We apologize for any inconvenience caused and encourage you to discuss these points with your HR partner or manager so we can grow together. Once again, thank you for your contributions and wishing you great success in your professional journey.
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