Pros
There are no benefits now that this insurance company is no longer partenered with synchrony. The upper management is ruining the company and stripping away benefits and morale. I would read all of the reviews before applying for a job here. And ignore the fake five star ones that are clearly planted.
Cons
Vague rules that bend and shift with every manager you talk to Lack of consistency in training so that you are forced to fail and get audited for low performance but when you ask for help managers go ghost or tell you to research it yourself Low pay compared to other companies Boast transparency but HR will ignore emails and upper management will give vague answers unrelated to your question or speeches about putting the company before your own wellbeing Passive aggression and manipulation to make staff afraid to use their benefits such as paid time off holiday and vacation because they want us to put the company first. This is very different than the hiring values they lure you in with. Basically they encourage burnout or else you’re always afraid of being fired. They share performance items with your whole team which creates awkward tension between peers because everyone is just trying to stay afloat but they want you to be the “best” so you are not really able to develop healthy relationships with other staff They hire parents and then get mad when people have to parent or have child care emergencies. Have never seen this type of animosity in a workplace before. Micromanaging tendencys but no idea what managers actually do all day. They don’t work on claims or assist in any day to day duties like a normal manager would. Processors are told to put quantity over quality and if you take too long to focus on being accurate you are considered a burden and not efficient in your position. Is that not a bad message to put out to staff especially when we handle financial stuff?