Pros
The customers and their pets hands down. The staff.. (at that time) Pets being allowed in the store and building relationships with them.
Cons
When I originally came to Pet Pros, they were going through a similar managing style as they have been this past year. They were able to recognize that and place individuals in the stores to rebuild what they were all about. The health and wellness of their customers and employees. Along with building exceptional customer service and product knowledge. Today, that is the very last thing on their mind. I once had a HR rep ask me, what do you want us to do about it?.. um, gee, I don't know, isn't that why you are HR and get the big bucks. What kind of HR are you?! The management team has become controlling and belittling! Corporate doesn't do a thing about it. Funny thing is, upper management has even stated it is all about how you make it look to the big wigs. So as long as they do not get involved with the stores and employees specifically, and continue to send "HR" who has never worked through an issue of conflict... things will never change. Get out while you still have your pride and dignity in tact. Not to mention the pay is horrible, salary is even worse and you are reprimanded anytime you take a vacation.