Toxic Leadership, Zero Accountability, and a Culture of Blame - Anonymous employee Person Centred Software Employee Review

Good people, flexible working, personal development

Lack of parking at the office

Well-known brand in the care industry

I left PCS with serious concerns about how leadership treats its people. When our team lead left, the team lead actively pushed for a proper handover. Leadership didn't act on it. What followed was months of complete silence from the top, no interim manager, no communication, no one checking in on a team who had been left without any direction or support whatsoever. Then, without warning or announcement, a new senior leader was brought in. The team found out when they arrived. Rather than getting to know the team or understanding what we'd built, the new leader made the entire team redundant. Years of product knowledge, relationships, and institutional expertise: gone. Among those made redundant was a colleague who had just returned from maternity leave. The very first conversation they had with the new senior leader was their redundancy notice. The ethics of that speak for themselves. This isn't an isolated problem, it reflects a wider blame culture within leadership. One leader in particular has hired for the same role repeatedly, and every single time things don't work out, the blame lands entirely on the person who left. The idea that management style, support structures, or expectations might be part of the problem is never entertained. When you see the same pattern play out over and over with different people, it's worth asking what's really going on. What ties all of this together is a feeling that no one's job is truly safe here. It doesn't matter how talented you are, how much you've built, or how committed you are to the company, decisions can be made above your head at any moment with no warning, no process, and no accountability. That uncertainty doesn't just affect those who are let go. It affects everyone who stays and watches it happen. And if you're researching this company right now, please look closely at what's being used to sell it to you. The 'best workplace' awards? Years old. The glowing employee quotes on the careers page? Most of those people have left. The version of this company being marketed to potential hires doesn't match the reality of what it's like to actually work there. Yes, change is part of business. But this wasn't change, it was negligence dressed up as restructuring, in a culture where accountability only ever flows downward and job security is an illusion.