Pros
Work from home has been introduced but mostly because the office is empty due to everyone quitting or getting laid off.
Cons
Here we go: Benefits are obscenely bad. No paternity or maternity leave (in 2019!). PTO is extremely low when compared to other agencies. Holiday schedule is a joke, although you are given a floating holiday in case you want the day after Thanksgiving or Christmas Eve off. All of the equipment and internal software is outdated and difficult to use, although we are somehow a tech company. They do roll something out with minor improvements every few months with no training, though. Internal processes are weighed down with administrative red tape that makes getting to a decision or next step impossible in the short term. This may be due to those administrators trying to justify their jobs for the next round of expected layoffs. The work is boring. No new exciting clients have come through the door in some time. None of the other business units know what the agency does, so work has dried up, which is why morale is in the dumps. All anyone cares about is utilization and bringing work forward, but no new work is coming in. Everyone is worried about the next round of layoffs. It's hard to imagine this business unit lasting another year. Very few of the directors review work or coach their employees.