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      Percepta

      Engaged employer

      Percepta reviews

      Bad management - Customer Service Advisor Percepta Employee Review

      2.0
      16 May 2024
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The salary is decent, and you can work from home.

      Cons

      Management is slow to assist with problems, and it is very difficult to get assistance. The systems are extremely slow, but you are expected to always work more quickly. The training that was received was not adequate to prepare you for the job itself. Most more advanced jobs are done in another country and this prevents any growth at the company. The office is a health hazard and there is a lack of equipment and power plugs do not work sometimes.

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback. We are glad to hear that you appreciate the decent salary and the flexibility of working from home. We value your insights and are committed to continuously improving our support and resources for all team members. Your feedback helps us to enhance our training programs and address any issues to create a better working environment. Please reach out to your local HR representative to discuss further. Thank you for being a part of Percepta.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

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      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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