Slave work while managers kick their feet up and bully people below them while HR watches. - CX Specialist Percepta Employee Review

1.0
22 Jul 2021
Recommend
CEO approval
Business outlook

Pros

There are none, hated every second of it

Cons

No support at all, thrown in the deep end, you get blamed and attitudes thrown at you by management when you don’t reach their high levels of expectations. Wage is good but the amount of work you do it unreal with no support. Managers almost form an intimidating group that do next to no work and make you feel awful if you don’t pick up the slack. Everyone is quitting due to the high demand and awful quality of the job. I know this job has made a few people leave because it is effecting their physical and mental health, due to the abuse we get, work we have to do and the lack of emotional and actual support we desperately need from management. I got dealt 30 cases 1 day with 2 hours to do them all, when asked for help management simply said nothing they can do while they all gossiped in a meeting that took 2-3 hours

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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