shift bids, customer inquiries were fun to look into, training was thorough, some of the team leads were great to work with, casual dress code
Cons
ever changing rules and work environment, low payment increase based only on time there, not on responsibilities or additional training, HR department was a joke, the recruiters were okay.
Percepta Response
7y
Sorry for the delayed response, but thank you for taking the time to give us your feedback. It’s our intention to offer a great place to work for all of our employees. We’re sorry to hear about your frustrations with the changing rules and environment. Feedback is essential so we can make improvements for future employees. We also want to thank you for being flexible in your role – we know the customer service business usually doesn’t have a set script. We believe employee experience drives customer experience. We’ve recently created a global engagement team to support recognition efforts and we're always looking for new, fun ways to keep employees engaged and reward them for their great work.
Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.
Cons
Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.
Percepta Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!