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      Pep Boys

      Engaged employer

      Pep Boys reviews

      No work life balance. Bad pay. - Customer Service Representative Pep Boys Employee Review

      1.0
      5 Jul 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Consistent 40 hours. Slow at times.

      Cons

      No work life balance. Open 7 days a week, late hours, open almost all the holidays. Techs are always leaving because they are underpaid hourly. Co workers that are dishonest are not disciplined as long as they are making sales. Rude and entitled customers that treat us bad regularly. Customer is always right. Overall sadness.

      Explore other reviews about Pep Boys

      5.0
      9 Apr 2026
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      great job i enjoy it

      Cons

      non at all very pleasant

      3.0
      7 Jul 2026
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and benefits. Consistent hours. Account is manageable ADP login has good options.

      Cons

      Toxic environment with toxic management, extremely high stress, unqualified technicians messing up customers vehicles. Difficult to use your PTO or take time off. Can be extremely busy at times multiple shifts without a lunch break having to work past closing time. Also working shifts at time by yourself from open to close with no help.

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