bad leadership at most levels - Technical Support Engineer Pendo Employee Review

Great people, challenging work, tons of room to grow if you’re willing to own outcomes. Smart, ambitious, creative ppl who care about customers and results. The pace is very fast which energizes ppl who like that. Strong performers can have outsized impact and make money. It is fun and you get a ton.

It’s super fast paced, priorities shift, and decisions won’t always be perfectly aligned. If you need constant certainty or everything to be perfectly bake and make sense for every pov, you’ll find it frustrating. But if you can figure things out, you can roll with change (cause that’s everywhere esp right now), this place is awesome. If you’ve never worked anywhere else or are comparing things to years ago - it’s not the same.

As an engineer, the problems we solve are very interesting and at high-scale.

Crackdown in terms of metric-oriented developer productivity, but there is little accountability given to the product org setting the vision for the company. Pendo's offering is disjointed and the unclear PMF is more and more seeming to fall on engineering's shoulders as a perception of lack of output. It is entirely understandable to increase productivity with the industry pacing with that velocity, but that needs to be measured by outcomes, not inputs. And outcomes are a product of the team as a whole. Much of the industry looks like this, but I think the current sourness at Pendo is this has come at the expense of what was once a top-tier culture in the industry. One that was both highly productive and motivating. But unscrupulous decision making and leadership's lack of interest in addressing feedback has unfortunately made Pendo an uncertain place to work.