Wouldn’t suggest it - Customer Service Representative (CSR) Pella Employee Review

1.0
11 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Pay was okay and team was nice

Cons

Call center, rude entitled customers, complicated system, not enough pay for mental abuse customers give you

avatar
Pella Response
1y
Hello - Thank you for sharing your feedback with us. The experience you describe does not align with our values as an organization, and we'd like to look into this more. We believe deeply in fostering a positive culture where all of our team members feel appreciated and valued. Please email employerbrand@pella.com with additional info so we can help. Thank you! -AH

Explore other reviews about Pella

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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