Pros
The only Pro for the company so far is it was acquired by Paysafe so the jury is still out as to whether or not the outlook changes. The hope is (MCPS) will soon adopt the Paysafe culture and learn to listen to, appreciate, and pay the associates the industry standard and allow this acquisition to excel MCPS to the same standards as the Paysafe brand.
Cons
Although MCPS is now called Paysafe it’s still the same as before. There are cliques with most of the management team and to be a part of the “IN” crowd you have to stay on their good side. Some of the managers seem to love drama and talk about the associates to other managers which then gives a bad outlook across the company. There is a definite lack of maturity with most of the management team currently in place. The turn over rate is really sad and good people are either fired or allowed to leave because the competition pays better. A total reset is needed to turn the ship around. Great leadership starts at the top and thrives when the leader is a motivator and cares about those working not for but with them. We should all have a common goal which is to provide the greatest level of customer service to our clients. This means internally as well as externally.