I actually love my job. However my week is also filled with ensuring that clients in implementation and those active stay happy. The c suite team invests so heavily in the sales side (thank you!) but we also need to invest in implementation and service. Half of my week that I could be selling, I am staying on top on my deals in implementation or dealing with issues that a client can’t get a response from service. I was told when I started to trust that at least one client you sold a year wouldn’t make it through implementation. That’s crazy!!!! And it has nothing to do with what the client is asking- just because the implementation process is a joke and clients gets so frustrated they pull out.