How to do worse ? - Anonymous employee Payhawk Employee Review

Thank you for your review. We are sorry that you had a negative experience working at Payhawk. Regarding recruitment processes, it is our priority to provide candidates with accurate information and set realistic expectations. For example, regarding work-from-home benefits, all employees have access to the following, which provide flexibility whilst maintaining our work-from-office culture. 1) Work From Home (WFH): Employees are allowed to work from home for four days per month. 2) Exceptional WFH: Managers can grant additional work-from-home days in exceptional cases (e.g. family reasons, transport issues). 3) Work from Anywhere (WFA): Employees have 12 days per year to work from anywhere in the world. 4) Hawks and Travel: Employees can spend 1 week per year in another Payhawk office of their choice, with a budget paid by Payhawk of up to 1800 EUR. We acknowledge that processes were lacking in some areas of the business during your tenure at Payhawk. We also acknowledge that this can sometimes be disorienting and result in inefficient work. While this is normal for a fast-growing company like ours, we appreciate that this can be challenging. I’m confident we’ve made significant improvements since you worked at Payhawk, however, introducing new processes and strengthening existing ones will continue to be a priority for management. We are working very hard to provide further support for employee career development. Recently, we launched career ladders for all roles, mandatory training for all managers, and a company-wide Learning and Development program. We are also working on a social initiative program. Finally, we are committed to our core value of “Radical Candor,” which promotes honesty and open feedback. Although these values can be challenging to nurture, we strive to ensure everyone’s opinion is heard and acknowledged. We conduct a 360-degree feedback process and an anonymous Employee Engagement Survey twice per year and have a platform for anonymous feedback on demand. Many of our decisions are based on employee feedback, and we encourage everyone to share improvement ideas constructively.