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      Paycom

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      Paycom reviews

      Lots of cons, but I'm still here - Quality Assurance Analyst Paycom Employee Review

      4.0
      21 Jul 2021
      Quality assurance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      • Paid maternity and paternity leave • Quality health insurance for $1 per paycheck • Great culture (GREEN KOOLAID!) • Job security • Supportive and tight knit teams • Employee stock purchasing plan • Pre-COVID there were quite a few additional pros: $4 catered lunches, monthly company luncheons, company-wide events for employees only and events for family, department specific events for employees, on-site gym with instructors, quarterly team lunches paid for by Paycom, cube decorating contests, food trucks at work through the year, and an incredible amount of swag. • Some departments receive stocks and receive expensive “gifts” such as Boise headphones.

      Cons

      • QA is not a recipient of the last pro. We are also grossly underpaid. • The 401k match policy is awful. • The “Loser Board” is incredibly demeaning and upsetting. This board lists the 15 top and 15 bottom performing developers for a period and is proudly displayed in the development area. I have even heard people brag about how wonderful and motivational it is on tours. Adding it to the TVs around the building made it even worse. I do think the board might be more motivational and less despised if the points system was handled better. • The points system is terrible. • Communication from upper management leaves a lot to be desired. • Lots of micromanagement • Unless you are on a Payroll Team, quarterly bonuses are incredibly rare and small. You also do not have Paycom sponsored outings (dinners at Vast, TopGolf, etc) on non-payroll teams even if you work a significant amount of OT (always unpaid), meet crazy deadlines, and push out tons of issues with quality code. • There is not much professional growth in the entirety of the Development department. For QA, that is partly due to new advancement requirements based on tenure and passing tests that do not yet exist for some tiers. This new system was released right as a good number of QA were about to advance to the next tier (strategic financial move?) and QA at the highest tier were demoted. Some of the demoted QA were/are eligible for the newer tiers but were/are unable to advance due to the non-existent tests. I also want to mention that the QA Training department is severely understaffed, overworked, underpaid, and underappreciated. • Pre-COVID there was no remote option. Over a year later, there is STILL no permanent remote option planned for those that wish it. We are losing good, quality workers throughout the company as a result. My team is going to be composed entirely of Developer I’s when our last higher tier developer quits in the next few months. That is going to drastically decrease the productivity of our module. This is going to keep happening as we are forced back in office.

      avatar
      Paycom Response
      4y
      We work hard to create an inclusive and encouraging culture and are glad you’ve experienced this firsthand! Paycom is a high-growth organization, which requires continuously implementing new processes to improve efficiencies and better serve our clients. We hope you take the chance to work with your leaders to provide feedback and ideas. We’re proud of all the amazing work our Quality Assurance team has accomplished, and we support their ongoing success by investing in our employees through career paths, training and development. We’d like to discuss your feedback in more detail and encourage you to connect with your HR Business Partner or our HR team at hrmgmt@paycomonline.com.

      Explore other reviews about Paycom

      5.0
      25 Jun 2026
      Account manager (paycom specialist)
      Recommend
      CEO approval
      Business outlook

      Pros

      Get to meet new people every day, the environment and culture is amazing, and I am always welcomed wherever I go!

      Cons

      Stressful getting the hang of things. Took a couple months. Very worth sticking around because there is great potential to move up.

      2.0
      17 Jun 2026
      Transition specialist representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

      Cons

      - Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

      4
      avatar
      Paycom Response
      5d
      We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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