Fun, innovative company - Business Support Specialist PayPal Employee Review

4.0
30 Jun 2014
Recommend
CEO approval
Business outlook

Pros

There is lots of opportunity for career development. As a university graduate, I didn't have much to offer in experience but PayPal was willing to take me on and I've got the chance to do jobs that I would have never got if I applied for them externally. It's a really relaxed environment which I love. I hate the idea of having to wear suits and ties to work. I can wear the same clothes that I wear at the weekend but still be completely professional. On the whole, people are quite nice and open and you always know that you have a lot of support there for any issue you may have in the company, both professionally and personally. Lots of extra corporate benefits like bonuses, free gym, free healthcare and pension contribution!

Cons

Some of the red tape in the company can be a little annoying but this may be similar in many other large multinational corporations. I think that the salaries aren't quite as high as they could be.

Explore other reviews about PayPal

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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