Mixed Experience, could have be better. - Software Engineer PayIt Employee Review

2.0
10 Apr 2021
Recommend
CEO approval
Business outlook

Pros

At the time I was there PayIt had a flat hierarchy that encouraged engineers, to take the initiative they needed to complete their tasks individually or at the team level. This was generally fostered by the CTO & Director of Engineering, it is very hands off and allows freedom to solve problems within the organization. Notes - Free Beer - 100% Coverage for Health, Dental, Vision, - Equity at the time. - Flexible work schedule - At times one of my favorite places to work

Cons

Unfortunately the downside of a flat hierarchy is that at times there tends to be a lack of technical leadership within the organization, so investment in tasks / products tends to be reactive. During my time the company was growing at a rapid rate and does a poor job of managing features, the operations side of things (think new clients) tends to determine the next product that is built, which makes work chaotic at times. The company as a whole advertises itself as a Sass company, but it tends to need to scale engineers to meet new client demand (at a higher rate than what would be normal), in that regard it is more of a hybrid between Sass / managed payment solution, leaning more towards managed payment services. This is the biggest negative within the company and tends to cause long hours of work, additionally this also makes it the worst place I have worked at. Notes - Easily the worst place I have worked at - Long hours due to reactive behavior - Can be unnecessarily politically for a small company if you are in any lead position - No equity after Insight took over - Unlimited vacation leads to the company not respecting your time. - You have to work hard and sell your ideas on your own. Rarely will you get backing from Leadership without a concrete solution. - Large Maintenance teams that only do bug work - Over the long term engineering at this company is not fun, you will probably be happier elsewhere once the honeymoon period has ended.

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PayIt Response
5y
PayIt is undergoing the transition of scaling into a product company from our startup roots. This shift allows us to deliver solutions to the market much faster, with better planning, and with lower pressures on our teams as we respond to growth. While a high growth environment does have its share of pressures, we believe rapid personal and professional growth are benefits alongside those pressures. We appreciate the feedback, and recognize this environment is not for everyone. We have been and are currently taking steps to move our organization to more standard reporting structures, such that teams can receive the optimal amount of focus, have the channels for ideas to be championed and elevated for consideration, and the appropriate challenges can we provided to growing team members as appropriate. Thank you for your feedback as we continue to grow, scale, and improve the business.

Explore other reviews about PayIt

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture and team I've experienced in my career Client-first approach Mission driven for govtech service AI adoption is strong and encouraged at all levels Strong work-life balance

Cons

Comp and polish are a step below at NYC or Silicon Valley Young company vibes, so not an embedded culture of promotions or advancement

3.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

The people were incredible. Funniest and funnest group I have worked with. Perks were great. Office was nice. Pay was great at first. "Pay" is in the name after all.

Cons

Toxic leadership with no accountability. My manager said he "was protected" because of seniority and forced my co-worked off the team, someone with whom I worked closely. I did the work of two people after they fired this associate and I was rewarded with a 3% raise in the next annual. I asked for 12%, citing concrete examples of the way I picked up initiatives while maintaining a huge suite of responsibilities. They also fired an offshore team of about 7 folks and I was tasked with their project(s) as well. I excelled. No one could contest I did not perform. They denied my request, saying it "wasn't in the budget." They then announced their acquisition of another company a few months later. It's sad more than anything. I would have loved to stay but after being burned again and again, and nothing being done about my manager who bullied his team, I left just shy of two years.

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