Lack Of Consistent Leadership & Vision company wide - Digital Designer PayFast Employee Review

3.0
6 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The people are fantastic, the office is beautiful, and you might even score a free underground parking bay. They offer a retirement annuity and support for further learning (with a few conditions). Plus, everyone works on one floor, so you have easy access to people from all departments.

Cons

Projects often come with little information and tight, unrealistic deadlines, making it hard to deliver your best work. Suggestions to improve processes are brushed aside, leaving things feeling chaotic. With no clear leadership—or urgency to establish it—the team feels disconnected, with no shared goals or decision-making authority. This creates confusion, unearned expectations, and unnecessary friction. Projects frequently get started but are then dropped, so you rarely get the satisfaction of completing something meaningful. Bigger projects are handed off to agencies that don’t know the brand as well, which feels like a lack of trust in your abilities and limits your chances to grow. There is always a feeling of the looming threat of "restructuring".

Explore other reviews about PayFast

3.0
17 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Fair compensation and benefits. Ability learn and grow if you work well under pressure.

Cons

Constant change with poor communication.

1.0
12 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great people to work with. PayFast used to be an amazing company to work for but after key people left and was bought over 3 times it has no resemblance of what it once was.

Cons

Management lacks transparency (say's one thing but does another), blames developers for poor planning and delivery (where devs was not part of or not listened to by management/product), lack of professionalism, lack of vision, lack of trust and lack of overall incentive. I could go on and on.

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