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      Patch My PC

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      Patch My PC reviews

      I made the right choice joining PMPC! - Director of Customer Success Patch My PC Employee Review

      5.0
      4 Sept 2025
      Director of customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Highly rated product, highly rated customer satisfaction, and incredibly competitive pricing. I have not worked for a company in the past that had all 3. All of the opportunities are growth related (versus addressing problems) - it is a nice position to be in. The team is super engaged, very customer focused, and truly lives the values. It is a nice surprise actually - most companies have values: "We love our customers", "we love our employees", etc. But I have NEVER worked for a company who consistently uses them to make decisions. At PMPC, I have been in meetings where we are deciding to do something and someone says "we avoid shenanigans" and that's it....in the best way possible...that aligns everyone to the same course of action. It's refreshing. Also, I have observed the leadership team repeatedly and earnestly seek feedback. And then do something with it. Mind blown. And stop to check on a team member...even when we have urgent issues going on. "Is doing ok? I saw a note they sent and want to see if they need help." Finally, the benefits and give back programs are amazing - best I have ever experienced.

      Cons

      No company is perfect; we have normal growing pains; too much to do, etc. Lots of opportunity for process improvements and automation; plans to improve are in place and funded.

      Explore other reviews about Patch My PC

      5.0
      3 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Leadership is genuinely engaged and invested in my growth. I’m constantly learning and evolving, which has been such a refreshing change of pace. My team is fantastic. Thoughtful, kind, and incredibly supportive. I’m really enjoying my time here so far. I stay busy, but I’ve been able to make a meaningful impact, and that’s been incredibly rewarding. The benefits are really strong and thoughtfully designed. A truly comprehensive Total Rewards package. The culture here is really unique and something I really appreciate! Very much looking forward to growing my career with this company.

      Cons

      We are growing quickly, which can sometimes mean shifting priorities and evolving processes. If you prefer highly structured environments with everything fully built out, this may feel fast paced at times. We are remote - so you have to make a conscious effort to connect, but PMPC also gives us real opportunities to connect in person (Annual All-Company Summit!)

      avatar
      Patch My PC Response
      3mo
      Thank you for taking the time to share this. I’m really glad to hear you’ve had such a positive experience so far. It means a lot to hear that your team has been supportive and that you feel you’re learning and making an impact. You’re also right that growth brings some shifting priorities and evolving processes. We’ll keep working to improve clarity and communication as we scale. Thanks again for being part of the team. I’m excited to see your continued growth here. - Justin Chalfant
      5.0
      2 Mar 2026
      Software engineering manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I had recently retired from a large software company after 30+ years of service. I wasn't sure if I was done working but I knew that chapter in my life was done. The things that I had loved about my previous company were long gone. Customer obsession, showing empathy (especially to employees), and humility, to name a few core values, were no longer part of the company culture. Work was no longer fun. It had become just a job. I can honestly say that this was the only scenario and company for which I considered coming out of retirement and pursuing. The leadership team models & lives our core values day-to-day. This has created a culture where employees are empowered to do their best work. I definitely have a passion for the solutions that we build and the lives that we are able to change but how we do it has been the most refreshing to me. Work is fun again.

      Cons

      I'm not sure I have run across any to date. We're fully remote and flexibility is valued. Maybe a con is not joining PMPC sooner?

      avatar
      Patch My PC Response
      3mo
      Thank you for taking the time to write this. Coming out of retirement after 30 plus years to join Patch My PC is a huge compliment, and I do not take that lightly. I really appreciate how you described what changed at your previous company. It is a good reminder of what can get lost when companies scale, and it is exactly what we are trying to avoid. Customer obsession, empathy, humility, and staying grounded are not posters on a wall for us. They have to show up in how we lead and how we work together every day. I’m also glad work feels fun again. That might sound small, but it is not. Life is too short for a place that drains you. Thank you for being here and for helping us keep our culture strong as we grow. Also, the “not joining sooner” line made me laugh. Justin Chalfant
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